Return Policy

At Sigaram creations, customer satisfaction is our top priority. We strive to ensure that every gift you purchase meets your expectations in terms of quality and customization. However, due to the personalized nature of our products, we have specific policies regarding returns and refunds. Please read our policy carefully to understand our terms and conditions.

1. Final Sale on Customizable Hampers

All hampers sold on Sigaram Creations are fully customizable according to your preferences. Due to this personalization, all sales are final. Once an order has been placed and confirmed, we do not accept returns or offer refunds for any items within the hampers. We encourage you to review your order carefully before making a purchase.

2. No Returns or Refunds After Confirmation

Once an order is confirmed, we will not accept any returns or offer any refunds. We begin processing your order immediately to ensure timely delivery and to maintain the high standards of our products. Please make sure that all details and customizations are correct before finalizing your purchase.

3. Damaged or Defective Items

While we take great care in packaging and handling our products to ensure they reach you in perfect condition, we understand that occasionally, items may be damaged or defective upon arrival. In such cases, we offer the following process for resolution:

Notification: Please contact our customer service team within 24 hours of receiving the damaged or defective item. Provide your order number, a detailed description of the issue, and clear photos and video of unboxing of the damaged or defective product.

Assessment: Our team will assess the damage or defect and may request additional information or images if necessary.

Resolution: If the item is deemed damaged or defective, we will offer a replacement or a store credit for the affected product. Please note that replacements are subject to product availability.

4. Non-Returnable and Non-Refundable Items

The following items are non-returnable and non-refundable under any circumstances:

Personalized or customized products, including all hampers

Perishable items such as food and sweets

Any product that has been used or altered from its original condition

5. Order Cancellations

Once an order has been placed and confirmed, it cannot be canceled. We begin processing your order immediately to ensure timely delivery, and customization of hampers starts right away. Therefore, we are unable to accommodate cancellation requests.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund or store credit for a damaged or defective item, the refund will only cover the cost of the item itself, not the shipping charges incurred.

7. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, or if you need assistance with a damaged or defective item, please contact our customer service team at:

Sigaram Creations
No.2, 1st Floor, ECR Main Road,
Lawspet,Puducherry – 605008
Email: contact-info@sigaram.store
Phone: +91-9047377111

We are here to help and ensure that your shopping experience with Sigaram Creations is a pleasant one. Thank you for choosing us for your gifting needs.